Privacy Policy

1. Introduction

Nexiqs ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our fishing community platform services.

This policy applies to all users of the Nexiqs platform, including both free and premium members. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Account credentials (username, encrypted password)
• Billing information for premium subscriptions
• Profile information (fishing experience, location preferences)
• Communication preferences and settings

Fishing Activity Data

When you participate in our community features, we collect:

• Catch reports and leaderboard submissions
• Photos and descriptions of fishing experiences
• Location data for fishing spots and catches
• Community posts, comments, and interactions
• Preferences for fishing locations and species

Technical Information

We automatically collect certain technical information:

• IP address and geolocation data
• Browser type, version, and operating system
• Device information and screen resolution
• Website usage patterns and navigation data
• Referral sources and search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• Creating and managing your account
• Processing premium subscription payments
• Providing access to community features and content
• Maintaining leaderboards and achievement systems
• Delivering personalized fishing recommendations

Communication

• Responding to your inquiries and support requests
• Sending important service updates and notifications
• Delivering newsletters and community updates (with consent)
• Conducting customer satisfaction surveys

Platform Improvement

• Analyzing usage patterns to improve our services
• Developing new features and functionality
• Ensuring platform security and preventing fraud
• Conducting research on fishing trends and preferences

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Community Features

• Leaderboard entries (name, catch details, location)
• Community posts and photos you choose to share
• Public profile information you make visible

Service Providers

• Payment processors for subscription billing
• Cloud hosting and data storage providers
• Email service providers for communications
• Analytics providers for platform improvement

Legal Requirements

• Compliance with applicable laws and regulations
• Response to valid legal requests and court orders
• Protection of our rights and property
• Investigation of potential violations of our terms

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing systems
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Under Canadian privacy laws, including PIPEDA, you have the following rights:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Information about how your data is used and shared

Correction and Updates

• Update your account information and preferences
• Correct inaccurate or incomplete data
• Request verification of data accuracy

Deletion and Withdrawal

• Request deletion of your account and associated data
• Withdraw consent for specific data processing activities
• Opt-out of marketing communications

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. For detailed information about our use of cookies, please refer to our Cookie Policy.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account information: Duration of account plus 2 years
• Billing records: 7 years for tax and accounting purposes
• Community content: Until deletion requested or account closed
• Technical logs: 12 months for security and analytics
• Marketing data: Until consent withdrawn

9. International Data Transfers

Your information may be stored and processed in Canada or other countries where our service providers operate. We ensure that appropriate safeguards are in place to protect your information when it is transferred outside of Canada, in accordance with applicable privacy laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

For users between 13 and 18, parental consent may be required for certain activities as per provincial regulations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing in-platform notifications

Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Privacy Officer: privacy@nexiqs.com
• General Contact: info@nexiqs.com
• Phone: +1 (613) 555-8394
• Address: 98 Fisherman's Lane, Kingston, ON K7L 2Y4, Canada

If you are not satisfied with our response to your privacy concerns, you may file a complaint with the Office of the Privacy Commissioner of Canada.